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Find out whether they hold a current certification by the National Institute for Auto Service Excellence (ASE). Even better, ask whether their car repair technicians are also currently ASE certified. If they are, you can be assured of top notch service. And, before you get off the phone, request hourly and diagnostic rates so that you aren't surprised when you get the bill! Let's say that you have decided to trust your vehicle to a particular car repair shop. Is there anything else you can do to be sure that your car is in expert hands? Take a look around the shop when you take your car for its first visit.